We are in the second half of 2017 and now it is essential to look for the business environments and outsourcing trends for 2018. There is no denying that business process outsourcing trend is changing as per the client’s demand. In the opinion of the subject matter experts, the end of 2017 and the beginning of 2018 will bring a substantial shift in the rise of new business process outsourcing trends.
The significant impact of business process outsourcing Australia will keep the impact on the major areas such as automation, faster deals; cloud computing, service provider’s role, finance, and healthcare and so on.
Trend #1 Prioritising Security
Security is going to play a pivotal role in the outsourcing strategies in 2017-2018. Due to the emergence of the Internet of Things (IoT) and telematics, the security risk has become a widespread issue for the commercial products and consumers. A BPO projects outsourcing company will be expected to provide a better solution to address the concern of security weakness and deliver a robust security solution.
Trend #2 More Services Requirements
Towards the end of 2015, there was a prediction that the cloud computing industry would reach a $121 billion worth. In consequence of that trend, companies are expected to utilise the cloud-based technology and produce high-quality services. Now, the prediction for 2017-2018 is indicating that the work will be lightened up with the automated process and cost-effectiveness. Its impact will result with creating many opportunities for competition. Customers are likely to purchase more services from BPOs, cloud service providers and ITOs.
Trend #3 Makeover Requirements for Vendors
As per the outsourcing trend, vendors are required to adjust more so that they can meet the diverse range of demands for these companies. Till now, they have twisted their customers by offering low prices. Now, they need to change this behaviour for the respective clients in order to penetrate and hold the core markets.
Trend #4 Vendor Management in Mainstream
In the vendor Management, multi-sourcing has brought big impact. The clients are looking for every possible way to address the challenges of increasing control for complex multi-vendor service models, the VMO (vendor management office) is going to establish itself as the service provider for high-level, enterprise-based view for managing day-to-day operational details.
Trend #5 Faster Sourcing
Since technology is progressing at a slower pace, it is expected that outsourcing decisions are going to be faster in the next few months. Companies that are already following a digital strategy will execute them quickly in 2018. They will be benefited by a technology shift or jumping ahead a competitor.